Durabull Documentation

Connection Troubleshooting

Learn how to add a Redis connection and resolve common setup errors.

Use this guide if you are adding a new Redis connection and the test or create flow fails.

How to Add a Connection

  1. Open Connections in the app.
  2. Click Add Connection.
  3. Fill in:
    • Connection Name
    • Connection URL
    • Environment
  4. Click Test to verify connectivity before saving.
  5. Click Create Connection.

Common Connection Issues

TLS Encryption

Ensure your protocol is set to rediss:// instead of redis:// (note the extra s).

IP Allowlisting

If your setup restricts incoming traffic, you will need to allowlist these Durabull IP ranges:

  • 74.220.48.0/24
  • 74.220.56.0/24

Quick Verification Checklist

  • Confirm host, port, username, and password are correct.
  • Confirm TLS is enabled when your provider requires it.
  • Confirm network allowlists and firewall rules include Durabull source ranges.
  • Re-run Test in the modal after each change.

Connection Management

Configure env-driven or DB-managed Redis connections and understand connection lifecycle operations.

Self Hosting Setup

Choose your deployment shape, runtime mode, and connection strategy before installation.

On this page

How to Add a ConnectionCommon Connection IssuesTLS EncryptionIP AllowlistingQuick Verification Checklist